Track Your Order
As soon as your order leaves our facility we email you a tracking number. Here is how to follow it.
Step 1 — find your tracking number
It is in the shipping confirmation email we sent you, under the subject line "Your NextGrip order is on its way". Check your promotions or spam folder if you cannot see it.
Step 2 — track it
Paste your tracking number into 17TRACK. It reads almost every carrier worldwide and will show your parcel's current location and its next step.
Why is my tracking not updating?
This is the most common question we get, and it is almost always normal. Tracking typically takes 3 to 5 days to show its first scan while the parcel moves through the first sorting facility. There can also be a quiet stretch of several days in the middle, while the parcel is in transit between countries and not being scanned. Neither means your parcel is lost.
What the statuses mean
- Info received — the label is created and the carrier is expecting your parcel.
- In transit — your parcel is moving. This is the longest stage.
- Customs clearance — normal, usually 1 to 3 days.
- Out for delivery — it arrives today.
Still worried?
If it has been more than 30 business days since dispatch, message us through our contact page with your order number. We will open an investigation with the carrier, and if your parcel cannot be located we will send a replacement or refund you in full.