Where we ship
We ship to the United States, United Kingdom, Canada, Australia and New Zealand. If your country is not on that list, our checkout cannot complete your order yet.
Shipping cost
Shipping is free on every order to those countries. No minimum spend, no surprise fees at checkout.
Processing time
Orders are prepared and handed to the carrier within 1 to 3 business days. Orders placed on weekends or public holidays are processed on the next business day.
Delivery time
Standard delivery is 7 to 15 business days from the day you order. Typical windows by destination:
- United States — 5 to 9 business days once dispatched
- United Kingdom — 4 to 8 business days once dispatched
- Canada — 7 to 12 business days once dispatched
- Australia and New Zealand — 8 to 14 business days once dispatched
Delivery windows vary with customs processing in your country, and busy periods such as holidays can add a few days.
Tracking
You receive an email with a tracking number as soon as your order ships. Tracking can take 2 to 4 days to show its first scan while the parcel moves through the first sorting facility. This is normal and does not mean the parcel is lost. You can follow your parcel any time on our Track Your Order page.
Customs and duties
We ship with duties prepaid wherever the carrier offers it, so in almost all cases there is nothing extra to pay on delivery. In the rare case you are charged an import fee, send us the receipt through our contact page and we will refund it in full.
Wrong or incomplete address
Please double-check your shipping address at checkout. If an order is returned to sender because of an incorrect address, we will reship it once you confirm the correct details.
Delayed parcels
If your order has not arrived 25 business days after dispatch, contact us with your order number. We will open an investigation with the carrier, and if the parcel cannot be located we will send a replacement or refund you in full.