Shipping Policy
Where we ship
We currently ship to the United States, United Kingdom, Canada, Australia and New Zealand. If your country is not on that list, our checkout will not be able to complete your order yet.
Shipping cost
Shipping is free on every order to those countries. No minimums, no surprise fees at checkout.
Processing time
Orders are processed and handed to the carrier within 24 hours on business days. Orders placed on weekends or public holidays are processed the next business day.
Delivery time
Standard delivery is typically 7 to 15 days from dispatch. Most orders arrive within 13 days. Delivery windows vary by destination and by customs processing in your country, and busy periods such as holidays can add a few days.
Tracking
You receive a confirmation email with a tracking number as soon as your order ships. Tracking can take 3 to 5 days to show its first scan while the parcel moves through the first sorting facility. This is normal and does not mean the parcel is lost.
Customs and duties
Import charges are included in the price you pay, so there is nothing extra to pay on delivery in the countries we ship to.
Wrong or incomplete address
Please double-check your shipping address at checkout. If an order is returned to sender because of an incorrect address, we will reship it once you confirm the correct details.
Lost or delayed parcels
If your order has not arrived 30 days after dispatch, contact us with your order number. We will investigate with the carrier and send a free replacement or a full refund if the parcel is confirmed lost.