Returns & Refunds
We want you to be happy with your NextGrip mount. If it is not right for you, you have 30 days from the day your order is delivered to request a return or refund.
How to start a return
Contact us through our contact page with your order number and a short note about the issue. We reply within 24 hours and will send you return instructions.
Condition
Items should be in usable condition with the original packaging where possible. The suction cups can be rinsed and reused, so light use is fine.
Refunds
Once your return is approved, we issue the refund to your original payment method within 5 business days. Depending on your bank, it can take a further 5 to 10 business days to appear on your statement. Original shipping is refunded when the item arrived damaged, faulty or incorrect.
Damaged, faulty or wrong item
Send us a photo within 30 days of delivery and we will send a free replacement or a full refund, your choice. You do not need to return a damaged item.
Return shipping
For change-of-mind returns, the customer covers return postage. For damaged, faulty or incorrect items, we cover everything.
Cancellations
Orders can be cancelled free of charge within 12 hours of purchase, before they are handed to the carrier. After that, please use the return process above.
Late or missing refunds
If you have not received a refund 10 business days after our confirmation email, contact your bank first, then contact us and we will chase it with you.