If the mount is not right for you, contact us within 30 days of delivery and we will sort it out with a refund or a replacement.
How to start a return
Send us a message through our contact page, or write to support@shopnextgrip.com from your own email app. Include your order number and a short note about the issue. We reply within 24 hours on business days and send you return instructions.
Damaged, faulty or wrong item
Send us a photo within 30 days of delivery and we will ship a free replacement or issue a full refund, whichever you prefer. You do not need to return a damaged item.
Change of mind
Items should be in usable condition with their original packaging where possible. The suction base can be rinsed and reused, so light use is fine. For change-of-mind returns the customer covers return postage. For damaged, faulty or incorrect items we cover everything.
Refund timing
Once your return is approved we issue the refund to your original payment method within 5 business days. Depending on your bank it can take a further 5 to 10 business days to appear on your statement.
Cancellations
Orders can be cancelled free of charge within 12 hours of purchase, before they are handed to the carrier. After that, please use the return process above.
Late or missing refunds
If you have not received a refund 10 business days after our confirmation email, please contact your bank first, then contact us and we will follow it up with you.